Contact Us
At Eagle River Casino, we understand that you may need assistance with various aspects of our services. We're here to help and want to ensure you have the best possible experience with us.
Support Availability
Our customer support team is available throughout operating hours at the venue. You can reach out to them in person for immediate assistance or through other channels as outlined below.
Live Chat Support
While we do not offer live chat on our website, you may be able to access it during your visit to the casino. Our staff will be happy to assist you with any questions or concerns you may have.
Email Support
If you need assistance outside of operating hours or prefer a written response, please contact us via email. We will respond to your query as soon as possible on business days.
Help Centre Access
For more information on our policies and procedures, please refer to our help centre section of the website or in-venue materials. You can find answers to common questions about gaming, responsible gambling, and account management there.
FAQ References
We encourage you to explore our FAQ page for quick access to solutions for frequently asked questions. If your query isn't covered there, feel free to contact us using one of the methods above.
Verification or Account-Help Support
If you have any issues with account verification, login difficulties, or need assistance resetting your password, please reach out via email to our support team.
Responsible Gambling Assistance
At Eagle River Casino, we're committed to responsible gaming practices. If you or someone you know is struggling with problem gambling, please visit the AGLC website for resources and assistance. You can also speak directly to our staff who are trained to help.
Technical Support
For technical issues related to mobile accessibility or other technical matters not covered in our FAQ section, we recommend reaching out via email for assistance. Our team will do their best to resolve the issue.
Complaint or Dispute Guidance
We take all complaints seriously and want to ensure any issues are resolved promptly. Please contact our support team via email for guidance on how best to proceed with your concern.
Communication Response Expectations
While we strive to provide the fastest possible response times, please note that during business hours you may receive a reply within 24-48 hours. Outside of these hours, replies will be made as soon as possible upon return of our support team.
We encourage all customers to choose their preferred contact method based on their specific need and availability preferences.
General Support Workflow
If your query requires immediate assistance during operating hours at the venue or via live chat (if available), please reach out in person for help. Otherwise, we recommend using email as it ensures a written record of communication that can aid our support team in resolving your issue efficiently.
Remember, you have access to numerous resources on our website and within-venue materials, such as the FAQ section and responsible gambling literature. We also maintain staff trained to provide assistance with any inquiries you may have about gaming, policies, or other concerns.
