Responsible Gaming

Responsible Gambling at Eagle River Casino

As a responsible and regulated casino, we are committed to providing a safe and enjoyable gaming experience for all our patrons. We understand that gambling can be entertaining but also pose risks if not managed properly.

Safe and Balanced Gambling Habits

Gambling should always be treated as entertainment rather than a way to make money. Set limits for yourself and stick to them. Decide how much you want to spend before starting your gaming session, and never chase losses by betting more.

Budget and Bankroll Management

Aim to budget only what you can afford to lose. Don't rely on winnings or loans from others to fund your gambling activities. Remember that a loss is just as likely as a win, so manage your bankrolls accordingly.

Deposit, Loss, Wager, and Session Limits

Eagle River Casino offers various tools to help you gamble responsibly:

• Deposit limits: Set limits on the amount of money you can deposit into your account within a specific period.
• Loss limits: Establish maximum losses for each gaming session or over time.
• Wager limits: Limit the stakes for individual bets and sessions.
• Session limits: Control how long you play, ensuring regular breaks to avoid exhaustion.

We recommend checking our website or approaching our staff for assistance in setting up these tools. Our staff are trained to help you make informed decisions about your gaming habits.

Reality Checks and Time Reminders

Regular reality checks can help prevent over-gambling by reminding you of your situation:

• Set reminders on your phone or watch.
• Check the time elapsed since starting play.

This feature will send a message or prompt, alerting you to take breaks. Take advantage of our staff's assistance in configuring these tools for a healthier gaming experience.

Cooling-Off Periods and Self-Exclusion Tools

In case you feel like you need a break from gambling:

• Cooling-off periods allow you to step back temporarily.
• Self-exclusion helps prevent re-engagement after prolonged breaks or under difficult circumstances.

If you're concerned about your gaming habits, contact our support team. We can walk you through the process and offer guidance on available resources for help.

Account Verification and Age Restrictions

To protect minors from potential harm:

1. Ensure you meet our minimum age requirement of 18 years old.
2. Verify your identity upon registration to prevent underage or unauthorized access.

Protecting vulnerable players is a shared responsibility, including the community, family members, and casino staff alike. We provide information on responsible gaming practices through signage and materials available within the premises.

Warning Signs of Problematic Gambling

If you find yourself experiencing any of these signs, it's time to seek help:

• Increasing stakes or chasing losses.
• Spending more time than intended playing or thinking about games.
• Feeling a strong urge to play despite negative impacts on relationships, work, or other activities.
• Using money not meant for gambling.

Recognizing problem signs is the first step toward seeking assistance. Our resources can provide further guidance and support during recovery.

Support Organisations or Professional Help Resources

Don't hesitate to contact the following organizations if you need help:

1. Problem Gambling Hotline: A confidential service available in Alberta.
2. Local Counselling Services
3. National Resource Centres

These dedicated teams offer expert advice, guidance, and support throughout your recovery journey.

Responsible Bonus Usage

Bonuses should not encourage excessive spending or make you gamble more than you can afford:

• Understand the terms and conditions of bonuses offered.
• Don't rely solely on free bets or bonus money for continued gameplay.
• Keep track of overall spending while utilizing bonuses to avoid over-expenditure.

Enjoy your gaming experience, but always maintain a balanced approach. Set aside funds specifically allocated for entertainment purposes only.

Safer Gambling During Slots, Live Casino, Sportsbook, or Promotional Play

During these sessions:

1. Manage bankroll and deposit limits.
2. Take advantage of reality checks to track time spent playing.
3. Monitor your performance to avoid emotional attachment to specific outcomes.
4. Limit the use of bonuses as part of your overall spending plan.

Keep a level head while enjoying various gaming activities by setting clear goals, sticking to budgets, and monitoring session times regularly.

Mobile Gambling Awareness

Our mobile app aims to enhance your gaming experience while ensuring responsible habits:

• Optimize mobile browser settings for improved performance.
• Familiarize yourself with available tools (deposit limits, time reminders) within the mobile application.

Enjoy seamless access to our services on-the-go. Manage sessions, balance gameplay and personal life by following responsible guidelines when engaging in mobile gaming activities.

Family/Device Protection Measures

1. Set up parental controls or filters for devices used by minors.
2. Establish account restrictions that prevent unauthorized use by others.
3. Use device management software to limit access to gaming apps during specific times of the day (e.g., restricting access before bedtime).

Protecting your loved ones and managing excessive screen time is just as important as practicing responsible gambling.

Account Security and Player Protection

We take safety seriously:

• Two-factor authentication provides an additional layer of protection for account security.
• Encryption ensures safe transfer of sensitive information, such as personal details or financial transactions.
• Regular software updates enhance the gaming experience while maintaining system integrity.

In addition to these measures, we remain committed to fairness and transparency in all aspects of our operations. This includes:

1. Certified Random Number Generators (RNGs): We use RNG systems tested according to provincial standards for fair play.
2. Compliance with licensing or gambling regulations ensures adherence to the highest industry standards.

Rest assured, we prioritize both player enjoyment and regulatory compliance in all aspects of our gaming operations.

Fairness is paramount:

• Regular audits ensure games remain fair.
• Our certified RNGs guarantee randomness throughout gameplay.
• Transparent gameplay helps maintain trust among players.

Compliance with Licensing or Gambling Regulations

We adhere to local regulations for fairness, responsible gambling practices, and player protection. These rules cover various aspects of our business, including:

1. Account verification
2. Player protection measures
3. Compliance with minimum age requirements

Stay informed about gaming laws by regularly checking local authorities' resources and recommendations.

For more information on any aspect of responsible gambling or assistance with managing your habits, please don't hesitate to contact us. Our team is dedicated to helping you enjoy your gaming experience while maintaining healthy relationships between entertainment and personal responsibility.